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We're really sorry you haven't received your parcel yet.

If our driver wasn't able to obtain a signature from the delivery address, they may have attempted to leave your parcel with a neighbour.

For any orders that are delivered to a neighbour, a calling card will be put through the door of intended address to advise of the exact location.

Please refer to your calling card for a property name or number.

If your tracking link indicates that your parcel has been delivered and you have not been able to locate your parcel please contact customer services here

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