Oasis to the rescue

Got a problem? We can solve it..



We're sorry you have received a wrong or faulty item in your order.

If you would like to return your faulty item please follow the returns note included in your parcel. 

If you would like to speak to Customer Services, in order to help our team find a resolution quicker for you, please copy the following information below and attach an image of the fault. in the message box HERE.

Date of purchase:

Order number or store receipt: 

Product number: (505 code which can be found on the label in the item)

Description of the fault:

What circumstances did fault become evident (ie after washing/dry cleaning, faulty at time of purchase etc)

Any additional information:

One of our team will look into your query and be back in touch with you within 24 hours of receiving your message.

If you have received a wrong item please contact us HERE.


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