Orders dispatched from our warehouse will be delivered by Hermes. DPD will deliver all orders sent from our stores.
You will receive an email stating that your parcel is with your local Hermes courier and it’s on its way. Another email will follow confirming that your parcel has been successfully delivered. If the delivery failed you will receive an email the following day notifying you when the delivery is going to be reattempted. Hermes will provide for all delivery methods apart from next day evening delivery which will be delivered by UK Mail.
You will receive one email prior to your delivery stating what day your delivery is due and alerting you that a 1 hour time slot will be sent on the day of delivery. Another email (or text, depending on what is provided when ordering) will follow stating your specified 1 hour delivery time slot and another confirming that it has been successfully delivery. If the delivery failed you will receive an email notifying you when the delivery is going to be reattempted.